Allowance Amount Not Considered in Invoice (Rate Card)

The reason the Allowance Amount is not considered in the Invoice (Rate Card). To identify the reason, verify the following steps:

• Select the required contract, navigate to the Contract Options tab, and click on Contract Options to view and manage the contract settings.

• Under the Billing/Invoice section, verify whether the Include Allowance Rate Card option is enabled. If this option is disabled, the Allowance amount will not be considered.