How to Raise a Helpdesk Ticket to Update Your UAN via ESS Portal

Please follow below steps as mentioned below:

Step 1: Login to ESS Portal

• Open your mobile app or go to the ESS Portal URL.

• Enter your Registered Mobile No./Email Id and Password/OTP to log in.

Step 2: Go to Helpdesk Section

• From the main menu, navigate to:
  Requests > My Help Desk
  

Step 3: Raise New Helpdesk Request

• Click on the “+” (Add) button to create a new request.

Step 4: Select Category

• In the Category dropdown, select:
  “UAN Related Query” or the relevant option provided.
  

Step 5: Fill in Ticket Details

• Subject: Request for UAN Number Update

• Details: Mention your correct UAN number and any additional remarks.
  (You may also attach a document, if required.) 

Step 6: Submit the Ticket

• Click on the Submit or Save button to log your request.

Step 7: Post-Submission Process

• The concerned team will review your request and update your UAN through the Admin application.

• Once done, the ticket status will be marked as Closed, and you will receive a notification.

Step 8: Verify UAN Update

• After receiving the notification, go to:
  Menu > Bank Details
  and check if your UAN number is updated correctly.